Legal

Refund & Return Policy

Last updated: July 21, 2026. Tencore Digital sells digital services, not physical goods. This policy explains refunds for those services.

1. No physical returns

Because we deliver digital setup, consulting, and automation work, there are no physical products to return or ship back.

2. Setup packages

One-time setup fees are generally non-refundable once work has started (discovery, account access, or build). If we have not started work, you may cancel for a full refund of unused prepaid setup fees within 7 days of payment by emailing info@tencoredigital.com.

3. Monthly retainers

Monthly packages renew as agreed. You may cancel future billing with written notice before the next billing date. Fees already charged for a started billing period are not refunded unless required by law or expressly agreed in writing.

4. Third-party fees

GoHighLevel subscriptions, SMS, phone numbers, and other third-party charges are billed by those providers (or passed through) and are not refundable by Tencore Digital.

5. Service issues

If delivered work materially fails to match the written scope, contact us within 14 days of delivery. We will either correct the work or discuss a fair partial credit at our discretion.

6. How to request a refund

Email info@tencoredigital.com with your name, invoice or payment reference, and reason. Or use our Contact Us form. We aim to respond within 5 business days.